A mail server crash and unexpected fiber-optic line problems are the latest in a long string of hiccups that have soured the launch of Apple’s new MobileMe internet service and recently left some subscribers without email access for as many as five straight days.
Apple’s support forums are rife with complaints from affected users, many of which are just as frustrated with the company’s poor communication over the matter as they are with the service outage itself. Several also doubt an official assessment of the scope of the problem posted to the MobileMe support site, which states that only 1 percent of subscribers have lost access to their email.
“I know at least 10 people with MobileMe and all of them have not had access to MobileMe mail since last Thursday or Friday, including me,” one subscriber told AppleInsider. “Now either it’s just a coincidence that everyone I know is in the 1 percent, or Apple is flat out lying.”
AppleInsider | Server, connectivity problems add to Apple’s MobileMe woes.
Tsk tsk. I briefly mentioned a little problem Apple was having with MobileMe web apps when they launched it last week. That was fine because users, myself included, were able to access email, calendar and contacts through other means (desktop, iPhone, etc). However, this recent issue is something else. Fortunately, I am not included in the “1%” but I know at least one person who is. Five days without email access is unacceptable!! Some use this service for business purposes. At $100/year, you would think Apple would at least have a backup server.
